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What about refunds after I've paid commission?

Frank Hagan

I have to refund a sale that came through a Partner, how does this work?


Official comment


You could have the commission pending for the Partner, or may have already paid it. In either case the ONTRAPORT Partner Program can handle the transaction:

  • Commission generated and Partner paid: In this case, a "clawback" will be generated in which the amount generated in commission will be deducted from future commissions for the Partner. The "clawback" appears as a negative commission.

  • Commission generated and Partner NOT paid: If the Partner has not yet been paid, then the funds will simply be subtracted from the Partner's earnings, reducing the total to be paid to them.
Frank Hagan

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