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Martin Cogburn


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    Hosting Downloadable Files


    The File Manager allows you to upload files such as .pdfs and .docs to your account and generate a download link that you can place in your emails and on your Landing Pages so people can download your ebooks or many other types of resources. These files are hosted by ONTRAPORT. If you wish to upload a video, please use the Video Manager feature instead.

    This feature is used instead of file attachments in email; ONTRAPORT no longer allows you to attach a file to a bulk email broadcast. 

    How to Upload a File into the File Manager

    1. Upload a file into ONTRAPORT

      1. Go to Administration > Data Section > File Manager



      2. Click Upload 

      3. Click Browse Computer to upload the file from your computer or enter the URL for an item on the web.

    2. Generate the download link for your file by clicking on the name of your uploaded file to reveal the download link.

    3. Add this download link in your emails and landing pages (see process below)

    How to Place a Download Link into a Button or Hyperlink Text

    In the ONTRApages or ONTRAmail editors, select the button or text element used to initiate the download to display it in the palette (1). Click the Link URL icon (2) and select ONTRAPORT Hosted File (3) to select the file link.


    In the HTML Email editor type the text to represent the link, highlight it (1) and click the link icon on the menu (2). Click the OR [ Link to File ] button (3) to open the File Manager and select the file to be linked. 

    The URL to the file is a regular URL, and can be used in buttons, text links, etc. To include the link in outside media, such as an email in Gmail, obtain the link from the File Manager itself. Access the File Manager by clicking your email address at the top right, then clicking Administration > File Manager. Click on the name of the file and copy the URL displayed. Paste that URL into your outside media.

    Best Practices

    • Use a hyperlink when linking text to these files in an email.


    Q: What's the largest file size I can upload to the File Manager?


    A: The maximum file size on our file manager is 200MB per file.

    Q: How many files can I upload to the File Manager?


    A: Currently, we do not have a limit on the number of files you can upload. You can only upload files that you are using in your ONTRAPORT account. Because the files are not stored encrypted, they are not considered "secure", so you should avoid uploading any files with personal information in them. We will contact you if your file storage creates a problem. 

    Q: I have a bazillion customers that will download the file in a 15 minute window, can your file manager server handle that?

    A: ONTRAPORT has a robust server to handle the file requests and we don't see problems in this area. However, in order to protect the system and response time for all clients, we will throttle or suspend file downloads if your usage is threatening the response time of everyone else. Please contact Support if you have an upcoming event that you believe might produce more than your normal download traffic. 

    Q: Do you have an example of a complete file delivery funnel? I'd like to use one to give away an ebook as a "lead magnet". 

    A: The ONTRAPORT Project Set Up an EBook Delivery Funnel steps you through the process, from creating Smart Forms to gather Contacts for delivering an eBook as a lead magnet, to the Sequences required to actually deliver it. 


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    • Avatar
      Kenji Kumara

      How about mp3 files. Should they go into the Video Manager because it is multimedia or stay within the File Manager. Thanks.

    • Avatar
      Andrea Rae

      I'm curious about mp3 files, too! Thanks!!

    • Avatar
      Tonya Carew

      Does anybody know how to upload a whole folder instead of a file??

    • Avatar
      Frank Hagan

      MP3 files can go into the File Manager. We don't currently have a way to upload an entire folder, so it is one file at a time.

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