Messages to clients from my Ontraport account

Molly Mandje

The messages I'm sending from Ontraport are failing fraud detection checks and being labeled for possible "spoofing". Also, links in our messages (that I add directly in the Ontraport message creator) are being rejected when opened in Safari due to "too many redirects". Any advice here?

December 16, 2016 12:30 Answered

Official comment

This information is for the rest of our readers; it was sent to Molly via the ticket and is reproduced here for any one else who has this issue reported.

We didn't find anything incorrect in our handling of links, and tests with Safari on a Mac and on an iPhone didn't produce this error using the message from Molly's account. We feel the issue is on the recipient's end with one or both of the issues mentioned in this Apple Support article:

Safari: "Could not open the page, too many redirects"

This might happen if you visit a page that's been set to open another page, but the next page is instructed to go back to the original page.

This issue can be caused by the website you're trying to view. Safari might be able to open the website at a later time, when the website's redirect problem has been corrected.

This issue can also happen if redirect information has been cached after it's no longer needed. In some cases, removing related cookies and cache in Safari can resolve repeated redirects:

- Safari, choose Safari > Preferences.
- Click the Privacy icon to view Privacy settings.
- Click the Details button that appears under the Remove All Website Data button.
- Search for the name of the website that you are trying to view.
- Click the Remove button.
- Close the Safari Preferences window.

If the issue continues, repeat the steps without searching for a specific website. Click the Remove All Website Data button to remove all of your cookies and cache files. If this does not resolve the issue, contact the owner of the website you're trying to view for additional help.

Published Date: Jun 10, 2016

For iPhones, this article may shed some light on the issue:

Solve a problem visiting websites in Safari for iOS where a message appears that says “Could not open the page, too many redirects.”

From the Home screen, open “Settings“.
Scroll down and select “Safari“.
Scroll to the bottom and select “Advanced“.
Choose “Website Data“.
Scroll to the bottom and select “Remove All Website Data” or select “Show All Sites” > “Edit” and remove the site you are experiencing problems with.

Now when you attempt to use Safari on your iPhone or iPad again, you should no longer experience this error message.

Frank Hagan December 28, 2016 14:29

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4 comments

The "spoofing" warning might come up if you are sending email to a test contact that has your same domain name as the "send from" email address you are using. For instance, if I have set "frank@my-domain.com" as my "send from" email address and I send a message to another email address on "@my-domain.com" the filters will warn me ... "Hey, this message says its from your same domain, and we know it's not, so we're going to warn you." Try sending the email to an email domain that is not the same as your "From" address.

For the "too many redirects" issue, this happens if you have other tracking software that is redirecting the links. All links in ONTRAPORT emails are redirected through our servers for tracking purposes, but that one redirect should never trigger a "too many redirects" warning. Remove any other tracking you have in the message. If you don't have any other tracking you are adding to the email, please contact Support by clicking the question mark icon in the top right of your account!

Frank Hagan December 19, 2016 16:37 0 votes

Thanks, Frank! I'll try that for the spoofing part.

As for the too many redirects, we don't actually use ANY tracking software (oops) so it was a direct link to our website. Thoughts?

Molly Mandje December 19, 2016 16:43 0 votes

I'll get a ticket in for the link's "too many redirects" issue because we definitely want to check that one out! Look for it in your email here in the next 15 minutes!

Frank Hagan December 19, 2016 16:50 1 vote