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How Can I Encourage My Customers to White List My Email Address?

Frank Hagan

I want to put some instructions on my Thank You page for people signing up to look for the email, even if it goes into their "Promotions" folder or something like that, and whitelist me in their email program. Any suggestions?

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Putting the instructions on the Thank You page is a great idea. Here's one suggestion you can adapt for your business (change the "myemail@mycompany.com" with the verified email address you are using in ONTRAPORT): 

Thank you for subscribing!

You should receive the first email in a few minutes. Look for it in your Promotions folder if you don't see it in the next 15 minutes.

To make sure you receive each copy use that initial email to teach your email provider (even if it ends up in the “spam” folder the first time). Here's how:

Gmail
Click on the little down-pointing-triangle-arrow next to “reply.”
Click “Add to contacts list”

Outlook 2007
Right-click on the email you received (in the list of emails)
Click Junk E-mail
Click Add Sender to Safe Senders List

Outlook 2010
Click the Home tab
Click Junk
Click Junk E-mail Options
Click Safe Senders
Click Add
Enter myemail@mycompany.com and additional information if you wish
Click OK

AOL Mail
Click Contacts in the right toolbar.
Click Add Contact.
Enter myemail@mycompany.com
Click Add Contact button

Yahoo! Mail
Open the email message from the sender you want to add to your address book
Click Add to contacts next to myemail@mycompany.com
On the Add Contact popup, add additional information if needed
Click Save

 

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