Official comment
Thanks, Vince. I missed what you were actually getting at, as I thought the choice of "Contact Owner" in the "Send from name" field would bring in the owner's email under "Default". We'll definitely take a look at this.
Hey there!
Working on a lead router automation, I notice that can't send an email from the contact's owner email. That's gonna be a headache since I'll need to create an email for each sales rep with their own email.
Would you please add this option ASAP?
Thanks,
Julian
Thanks, Vince. I missed what you were actually getting at, as I thought the choice of "Contact Owner" in the "Send from name" field would bring in the owner's email under "Default". We'll definitely take a look at this.
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You should be able to send from the "Contact Owner". You'll have to first validate the email address that is in the User Profile.
Add the address and have your User validate it in Administration > Email > Send 'From' Email Address Setup.
It should then be able to be used as the Contact Owner email address
in any email you send.
Thanks for the reply Frank.
I already have validated all the user's emails in Ontraport, but can't set an unique/fixed email address at the "send from email" dropdown since it will be different for each contact. The way to fix it, will be having "contact owner's email" as an option in that dropdown: https://snipboard.io/TRHpVj.jpg
Makes sense?
Thanks Frank, any words on this? is there an ETA?
Hey Vince,
We will likely do this but it's not going to be in time to solve your specific issue right now, unfortunately. Will update the thread once we have an eta.
Best
W
We get anywhere with this? Still an issue.
Hi Julian and Vince!
We just updated the way sender information works in Ontraport to make it easier to send emails based on user relationships, like the contact's owner. You can now select "Contact owner" from the "Send from" dropdown in the email editors, which dynamically pulls in the owner's send from name and email address. This should save you from creating separate emails for each sales rep. Here's an article with more information: https://ontraport.com/support/Email-marketing/email-from-address
We are rolling this feature out to accounts over the next few days; if you don't see the update in your account yet, it will be added soon!