Hi Steven,
Thank you for your request. I checked into this a bit, and can confirm that a support ticket was created and sent up to our team to look into your issue further. You should hear back from them sometime next week.
I've sent you a follow up message in that ticket (email) so you can find it easily. The ticket number is #708271 (here is the link).
Moving forward, if you encounter any issues regarding your account and would like our support team to investigate it further, please do chat into us using the LiveChat feature or submit a support ticket to our Support Team by navigating to the bottom right corner > click the ? bubble > Contact Support > Submit a Support Ticket.