I have several WordPress membership sites set up using PilotPress and sometimes a subscriber has their card fail. I know I can remove all membership levels from the contact, but this means I have to restore those levels if they pay up, and there's no automatic way to see what levels they had before they were removed. I just want to suspend their access pending them updating their cards. How can I do this?
You can have a Rule in the Recharge Settings (or elsewhere) set their Membership Status to "Disabled". This allows the contact to retain all membership levels but prevents them from logging into them.
Choose "Change the Value of a Field" as the Rule action, then drill down through "Website Subscribers" > this website name > "Status" and select "Disabled" from the drop down.
Please sign in to leave a comment.
This is also possible in Campaigns by using the "Update Contact" element in the same manner as above. In your Campaign select the "Update Contact" element. For the field, drill down into "Website Subscribers" >> "your-website-name" >> "Status" and select the value "Disabled".
This retains their current membership but prevents them from accessing the site until you set the field back to "Enabled".
