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New Status for Auth.net On-Hold charges

Bob Beckett

We have a fraud detection suite setup in authorize.net. According to them, some transactions are held for review and have to be manually approved later. In that case ONTRAPORT should show Held for Review or On-Hold or something like that as the Status of the charge in the Contact Record. I checked with authorize.net that they do send another relay response when the transaction has been manually approved later.

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Currently, we do not support Authorize.net's fraud detection suite. If we get anything except a "successful transaction" notice from Authorize.net we mark the transaction as failed. 

You can add a step to your manual process with Authorize.net. After manually approving the transaction return to ONTRAPORT and add a manual transaction to the Contact. You can "Log a Transaction" without charging their card again, and back date it to the original failed transaction date. 

Frank Hagan
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