I am using Zapier to scrape contacts from a templated email and insert those records into Ontraport. I felt safe doing this, knowing that the Merge Contacts feature was available, and figured it would match on Email Address automatically when a contact is added. This is not happening, and I find myself needing to go into the Merge Contacts setting and manually do so.
Is there a way to make merge new contacts being added to Ontraport via API (vs. form submission) with existing contacts when there is a match in the email field?
This question was originally asked in November, 2015. We worked with Zapier to create a new API call that prevents duplicate contacts from being created.
If you come to this question because your own API application is duplicating contacts make sure you are using the "Add or Update" API call to simplify the usual process of checking if a contact exists and then branching off to either add and update or simply update.
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