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Canned Messages for SMS in Inbox

Alyssa Oliha

Our sales closers primarily use SMS to communicate with leads before and after sales calls. Right now, they're sending these via the Deal record so they can use an existing template with merge fields. We'd love to be able to use canned messages with merge fields for SMS in the Inbox, so they can send directly from within the Inbox instead of elsewhere. Thank you! 

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