Official comment
An email FROM address shows up in the from line of any email you send. By default, any email coming from ONTRAPORT is sent from the initial email FROM address you added when setting up your account.
You need to set up an email FROM address in your account so that you are able to mail on behalf of your own domain.
Problematic FROM Addresses
If you send your email from any of the following free email accounts your messages are likely to be blocked or sent to the spam filter.
- @gmail.com
- @googlemail.com
- @outlook.* #ex would be outlook.eu
- @yahoo.* #ex would be yahoo.be or yahoo.com
- @yahoo.* .* #ex would be yahoo.com.br ###also note that space is added to prevent markdown from bolding the period
- @*.yahoo.com #ex would be ca.yahoo.com
- @mac.com
- @me.com
- @icloud.com
- @hotmail.*
- @hotmail.* .*
- @msn.com
- @live.*
- @live.* .*
- @aol.*
- @aol.* .*
- @protonmail.*
- @earthlink.net
- @shaw.ca
If your sign-up email address is from any of these email services, or another free email service, you should create an email address based on your business domain name to use as your FROM email address.
Note: As of Nov. 3, 2020, Ontraport will substitute your existing free email address with a new one using our '@opmailer.com' domain. For example, me@gmail.com will be converted to me.gmail.com@opmailer.com. This new email address will not accept email on your behalf, but it will be configured with SPF and DKIM for better delivery.
How to add an email FROM address
- Go to Administration > Email > Email ‘FROM’ Address Set Up
- Click Add Email
- Add an email address
- ONTRAPORT will send a confirmation email to that address. Click the link in it to confirm the address.
- The email From address cannot be used until it is confirmed. ONTRAPORT will use your confirmed Administration email address until confirmation is received.
Important Facts and Best Practices
- The "Email From" address can be unique and different than the "Reply-To Email" address, but this may cause some ISP filters to be triggered if the domain is different (e.g, a "send from" email address from "mycompany.com" but the "reply to" email address "me@gmail.com").
- If you lose the confirmation email before confirming an email from address, you are always able to send yourself another confirmation email by clicking Re-send Confirmation in the email from address setup menu.
- After setup, some contacts using Outlook, Hotmail, or Windows Live will still see your emails as coming from "[Your account ID]@ontramail.com" because those providers show what’s called the true sender.
- If you have more than one "Email From" address don't forget to set a default.