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Ability to turn off auto update from SMS

Andrew Wadsworth

It would be nice to have a feature that turns off the function of updating a contact record via SMS replies automatically.

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Some clarification for our team:

I asked Support to submit a bug report on the action of updating a contact record if an email is found anywhere in the received text.  The email address has to be within the first three words in the text to create or update a contact record when this feature is working correctly: 

  1. If the first word is an email address, then the email address is used to update or create a contact record.
  2. If the second word is an email address, the first word is assumed to be the first name, and the email address is used to update or create a contact record.
  3. If the third word is an email address, the first word is assumed to be the first name, and the second word the last name, and the email address is used to update or create a contact record.

Even when this is working correctly a text to you that says:

"New email bob@bobmail.com"

Would create a contact record using the email address and "New" as the first name with "Email" as the last name. Being able to turn off the auto update would avoid this. 

Frank Hagan 0 votes
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