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Update the label for "Send From Name" to indicate that the reply to email may also change

Kate Bagoy

When sending a broadcast, the default fields are:

Send from Name

Send from Email

Logic would dictate that if you select a name and a from email, replies to that email would go to the "from email" address.

However, login could be wrong in this case, because the "from Name" field actually selects the user and replies are sent to their default email account.

I suggest that you re-label that field as "Send from Account" or "Send from User," or alternatively show a 3rd field by default for "reply to address" 

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Hi Kate!

We've recently updated how sender information works in Ontraport. When you select a user or user relationship in the Send from dropdown, the system automatically pulls the sender name, email, and reply-to address from that user's profile.

If you need more control, you can choose the Custom option instead. That option lets you manually set the sender name, email, and reply-to address individually.

This update is currently rolling out to all accounts over the next few days, so if you don't see it yet, it'll be live in your account soon.

You can learn more here.

 

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