Hi Justin, thanks for sharing this request. This feature is already planned. Inbox will soon display merge field data populated directly in sent messages.
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Canned Email messages in Inbox support merge fields, but the merged values do not appear in the conversation history.
Please make this functionality match regular emails—so when I review the sent messages in the conversation, the merge field values (not the merge tags within [brackets] show up.
This is helpful both for confirming that the message is reaching the recipient as intended—with merged values—and for knowing the contents of the message in case I want to see things like past spend, expiration date, or other fields.
Thanks!
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Hi Justin, thanks for sharing this request. This feature is already planned. Inbox will soon display merge field data populated directly in sent messages.