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    Legacy Smart Forms FAQ

    This article covers the legacy Smart Forms. For modern mobile responsive opt-in and order forms see our ONTRAforms and ONTRApages articles.

    Q: What are Smart Form conditions for?

    Q: My Smart Form doesn’t look right [in Firefox, Chrome, Safari, IE, preview]. Why?

    Q: These fonts stink. How can I get cooler ones?

    Q: Where can I find images to use on my Smart Forms?

    Q: I need to make something fancy like what you’ve got in your templates. How?

    Q: Can I make a three column Smart Form?

    Q: I want to add a field to this form that I haven’t created previously; how can I?

    Q: How do I round the edges of fields and borders?

    Q: How can I add a background image to the Smart Form?

    Q: Get Paid? What does that mean?

    Q: How can I access the place where I apply Tags and Sequences, change my opt-in settings, and that kind of stuff?

    Q: Do these forms work on WordPress? How wide should they be?

    Q: What's the difference between placeholder and prefill?

    Q: Which opt-in setting should I choose?

    Q: How do I prevent blank/junk Smart Form fillouts?

    Q: How do I place a Smart Form on a Facebook Business page?

    Q: Which "Publish" code should I use?

    Q: How Do I Host my Smart Form on a Secure Page?

    Q: I want my contacts to verify their email address on the opt-in form. How can I do that?

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    Comments

    • Avatar
      Melissa McConaghy

      How can I use the smart form as a 'contact us' form please? I would like to add a message field and have the messages emailed to me directly. Is this possible? Thanks. Mel 

    • Avatar
      Melissa McConaghy

      Is it possible to use a smart form for mobile apps? If so, are any changes required to the code? Thanks. Mel 

    • Avatar
      Susan Dean

      I have created a smart form but want to know if my customers can re-visit their forms to change their answers if they need to. Is this possible?

    • Avatar
      Frank Hagan

      Hi Susan - If your customers enter the same email address when returning to the form they can update their information in the database with their new entry. But if they use a different email address it will create a new contact record.

      If you want to remove the chance that they will use a different email address you can send them to a PURL Landing Page with the form on it. You would send them the link to the "Personalized URL" landing page in an email. Whenever they visit that link we know who they are, and any information they enter on a form will update their contact record.  See this article for more on PURLs:  https://ontraport.zendesk.com/entries/23238557-PURLs-Overview

    • Avatar
      Kelly

      How can I get the form to center on a Wordpress page? I have tried putting it in a div with css style to text-align:center but that doesn't work. I don't see anywhere to edit the iframe code to be "middle" aligned. I set everything in the form to center top that I could find.

    • Avatar
      Frank Hagan

      Hi Dr. Schuh - WordPress can be challenging because the local theme can override the form's styling. You can try the following:

      • A centering DIV using an inline style declaration for "margin: 0 auto;", such as:
        <div style="margin: 0 auto;">Form Code Here</div>
      • Using standard HTML CENTER tags:
        <center>form code here</center>

       Many themes will overwrite the CSS so the second example usually works where all else fails.

    • Avatar
      Tama Kieves

      How do we EDIT an existing SmartForm?  When I go to our SmartForm list now, none of the tabs/editing options that we used to see in Office AutoPilot are appearing??!

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