WordPress / PilotPress - forgot password link?

Partners Team

We use Pilotpress in order to integrate Ontraport into our Wordpress site. We have customers filling out a "forgot password" form a lot when they forget what their password is when logging into our "members only" website.

It would be great if there was a way for our customers to reset their password themselves. I've seen that on a lot of websites where they send you a link to reset it, instead of sending the password in an email. I think this might be a more secure way for them to reset their password, instead of their current password showing up in their email.

July 18, 2016 15:05 Answered

Official comment

You can use the default WordPress "forgot password" function on your login page. Most of our clients use the [login_page] short code on their customized login page for their membership site. The code below shows how to display the default WordPress "Forgot your password?" link that can be placed under the shortcode.

<a href="/wp-login.php?action=lostpassword">Forgot your password?</a></p>

Remember to change to the "Text" tab at the upper right of the editor window to insert the HTML code.

image description

Frank Hagan July 18, 2016 15:55

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8 comments

Hi Frank,

I had the same problem and this workaround worked really good.

However, I would like to change the message/ email copy the customer receives.

Can you please indicate how to do that?

Thanks!

Martin Duran

Martin Duran October 07, 2016 17:06 0 votes

This process just uses the internal WordPress function, and I don't know of a way to change the email that WordPress sends. There might be a way to do it!

Alternately, you could have the link lead to a form where the client enters their email address. You can then send them an email from ONTRAPORT by having the form add them to a "forgot password" sequence. If you're interested, there is also a way to send them to a "thank you" page with the merge fields for their username and password so they don't have to wait for the email.

Frank Hagan October 08, 2016 22:38 0 votes

AS of PilotPress 2.0, we now add this link automatically when you create a log in page.

Frank Hagan January 26, 2018 01:06 0 votes

The link placed by Ontraport in the short code send to a page with a 502 Error.

Daryl Weber September 24, 2018 17:17 0 votes

Daryl, please try again. We had a brief period this morning where our redirected links were not working. If the problem persists please contact Support!

Frank Hagan September 24, 2018 18:03 0 votes

If a customer uses the Wordpress "forgot password" and sets a new password, does that new password get passed back to Ontraport?

Danno Sullivan September 26, 2018 22:29 0 votes

As I'm writing this we actually have a problem with the forgot password routine, but that should be fixed very soon.

PilotPress now syncs the password back to ONTRAPORT when the member logs in so we will probably restore the default WordPress forgot password routine (where WordPress sends them a link to reset their password, rather than sending them a password in an email). You can opt to use that method or the alternative method we outline in this article instead: https://support.ontraport.com/hc/en-us/articles/217882668-Add-Membership-Login-Password-Functions-in-WordPress

Frank Hagan September 27, 2018 13:45 0 votes