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Two way integration with a help desk software & chat widget

James Bowie

It would be great if Ontraport could develop a two-way integration with one of the help desk solution providers to sync contact and communication data.

This would allow the user to see valuable customer information within the help desk platform, while at the same time logging interactions, ticket, and communication history in from the help desk & chat widget channels back in Ontraport.

Zapier is a great start, but the limitation is that it only goes one way.

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Hi James, great news! We recently released Web Chat for Ontraport Inbox.

You can now add a chat widget to Ontraport Sites, Pages, WordPress, or other websites and manage those conversations alongside email and SMS, all connected to your CRM. Web Chat also supports automated follow-up, forms, buttons, and chatbots.

It’s not a two-way integration with a third-party help desk, but it brings a lot of what you described directly into Ontraport.

You can learn more about Inbox and Web Chat here. Thanks again for sharing the request!

 

Foued Sassi 0 votes
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