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Rochelle Yoshida
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    Campaign Builder FAQs

    These are some answers to FAQ's we've received about Campaign Builder.

     

     

     

     

     

     

     

     

     

     

    How do I use a Campaign to automatically filter and track Contacts who have NOT opened any message in x days?

    Refer to this Q&A with step-by-step instructions on how to setup this type of Campaign.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

    What do I do with the "Added to Campaign" element?

    The added to Campaign element exists on every Campaign map. This element is what allows you to manually add a contact to a Campaign and cannot be deleted.

    Depending on your needs, there are 3 primary options that we recommend placing below the Added to Campaign element.

    1. Build directly below it.

      If a contact is added to a Campaign, the contact will proceed down the elements below the Add to Campaign element.

    2. Use a Go To filter element

      If you plan on adding contacts to the Campaign via contact Group action or manually from a contact record, you can add a Go To filter element below the added to Campaign element and lead the Go To arrow to the element the contact should receive first (an alternative solution would be to create a Trigger specifically for that purpose).

      In the example below, if you wanted to give a contact membership access without logging a product purchase, you could add the contact to this Campaign and it would automatically fire all of the actions to give Wordpress membership access and send an email with their username and password (not shown in image).



    3. Add an End

      If the only way that contacts will be added to the map is by Triggers that are activated or Goals that get achieved, place an End below the added to Campaign element.

      Note: If you have Campaigns where you are using the Add to Campaign element, do NOT add an End element below the added to Campaign element. Otherwise, the contact will get added and stop there.




    How long is a 1 day wait?

    Each day is a full 24 hours. If the Contact reaches the Wait element at 10:30 AM, and the Wait is configured to "Wait 1 day and then wait until 10 AM" the Wait will pause the Contact for a full 24 hours, until 10:30 AM the next day, and then wait until 10 AM is next seen (the following day).

    What happens if I change a Wait element with contacts on it?

    Let's say your contacts are currently sitting on a "Wait" element that has been set to 3 days, but you'd like to change it to wait 5 days.

    After making the change, the contacts currently sitting on the "Wait" element will sit for a total of 5 days, not 5 more days from when the change was made.

     

     

     

     

     

     

     

     

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