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    Remove "via ontramail.com" From Your Email FROM Address

    Note: These steps will remove the "via ontramail.com" message in mail sent to gmail.com adresses only. It will not affect mail sent to Outlook or Google Apps domains.

     

    About

    By default ONTRAPORT signs all authentication on emails using the domain “ontramail.com”. This causes Gmail to display the email as being “sent by yoursite.com via ontramail.com”. To prevent this message from being displayed you must add the DNS records described to any domain that you are using as an “email from address”.

    WARNING: If you are not familiar with making modifications to your DNS settings we strongly recommend hiring a qualified web developer to complete this process as you can permanently lose all content, email service, etc. on that domain if other settings are inadvertently changed.

     

    Prerequisites
    • An ONTRAPORT account.
    • A privately hosted email FROM address. It cannot be a free email address such as Gmail, Yahoo, AOL, Hotmail/Outlook, Comcast, Verizon, COX, etc.
    • Access to your domain's DNS records.
    • Knowledge of how to add a new DNS record to your domain.
    What is DKIM?

    DomainKeys Identified Mail (DKIM) lets an organization take responsibility for a message that is in transit. The organization is a handler of the message, either as its originator or as an intermediary. Their reputation is the basis for evaluating whether to trust the message for further handling, such as delivery. Technically DKIM provides a method for validating a domain name identity that is associated with a message through cryptographic authentication. For more information on DKIM please refer to http://dkim.org or http://dkimcore.org.

    What is SPF?

    Sender Policy Framework (SPF) is an attempt to control forged e-mail. SPF is not directly about stopping spam – junk email. It is about giving domain owners a way to say which mail sources are legitimate for their domain and which ones aren't. While not all spam is forged, virtually all forgeries are spam. SPF is not anti-spam in the same way that flour is not food: it is part of the solution. For more information on SPF please refer to http://www.openspf.org/.

    Setup

    WARNING: If you are not familiar with making modifications to your DNS settings we strongly recommend hiring a qualified web developer to complete this process as you can permanently lose all content, email service, etc. on that domain if other settings are inadvertently changed.

    1. Email abuse@ontraport.com and let our postmasters know what domains you will be adding DKIM records to so they can make the necessary changes on their end.

    2. Log into the DNS manager of your domain registrar and add the following records:

      1. Record 1: DKIM

        • Type: TXT

        • Name: ontramail._domainkey

        • Value: "v=DKIM1;k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDiHV+GFJUPAtmIh26KHbn5PZXEFm3XK2XjEs4HFOSDZthULWyGvI5CqfYmNm7LFTWC3v5m6CtbLeNgDu0RwTw+94TSryL4ZYC6PESaJCHurmpREZTh+UFlLliRip3reqrNfoYpkiWa6fgu9vbyZob+W3d+leBP/p0mmOXeJiOjKwIDAQAB;"

      2. Record 2: SPF

        • Type: TXT

        • Name: Blank or @ (the root domain)

        • Value: "v=spf1 include:_spf-moon-ray.ontramail.com include:_spf-ontramail.ontramail.com ~all"

           

          Note: If you are sending email from other services using this domain you will need to add the mailing IPs of those other services in your SPF record as well. These can be added as new “ip4:” items in the value. As well, add any other mailing domains that your mail might come from in an “include:example.com” item.

    Important Notes
    • To set this up you MUST be on ONTRAPORT, if you are a SendPepper or an Office Autopilot customer and waiting to be migrated you will not be able to implement this until your account has been migrated. (If you do not know what that means it does not apply to you.)

    • The change will only be final once you have hosted the necessary DNS records and our postmasters have confirmed that everything is in place and working correctly.

    • This change will only remove the “via ontramail.com” message for strict “@gmail.com” inboxes. Google apps users will still see this message.

     

     

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    Comments

    • Avatar
      Jeff Maughan

      Thanks for the detailed write up Brad.  Is there any benefit to deliverability by removing "via ontramail.com" from our messages and handling our own spf/dkim/dmarc settings?  

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