Compliance and Delivery Tips

ONTRAPORT and GDPR

About ONTRAPORT and the GDPR ONTRAPORT's information and compliance statements as a data processor are located in the  GDPR, Privacy Shie...

List Bombing

About List Bombing Since late April 2017, it's been the new cool thing for hackers to attack email service providers by automating submis...

Order Form Security Updates

About Order Form Security Updates Increasing Internet security standards require changes in the way ONTRAPORT order forms can be displaye...

Active Re Engagement

  About the List Cleaning and Reengagement Campaign This Campaign helps you maintain a consistent and clean contact database. By automat...

Email Delivery 101

      Introduction At ONTRAPORT, we’re acutely aware that email delivery (AKA “deliverability”), is a major concern for most clients, mos...

Can I Import My Email List

About This Guide Applies to: All ONTRAPORT accounts. Before you import a list into ONTRAPORT you must agree to our Terms of Use and Priva...

Bounces, Unsubscribes, and Complaints

  About Bounces, Unsubscribes and Complaints This article describes hard bounces, soft bounces, unsubscribes and complaints. Types of Bou...

List Management

  What is List Management? List management is what you need to do to make sure that the list you spent so much time and money building st...

Getting too many complaints? Start here!

  About Complaints An email complaint is when someone receives an email from you and clicks the Report Abuse button on the Manage Your Su...

Remove "via ontramail.com" From Your Email FROM Address

About By default ONTRAPORT signs all authentication on emails using the domain “ontramail.com”. This causes Gmail to display the email as...

Getting Permission To E-Mail

  Introduction to Permission ONTRAPORT is a permission based marketing platform when it comes to email. It’s a strict policy but it’s the...

Engagement

  What is engagement? Engagement is a measurement of a combination of factors made by receiving ISPs to determine if recipients want to r...

Managing Email Delivery with 250ok

About 250ok Applies to: All ONTRAPORT accounts. We recently started integrating with a new service called 250ok. This is a service that a...

Getting Started in 250ok

Introduction Applies to: All ONTRAPORT accounts. Once you have been setup on a 250ok child account you will need to take a few minutes to...

Using and Interpreting 250ok Seed Tests

About Applies to: All ONTRAPORT accounts. Once you have 250ok all setup there are many ways you can use it. This article aims to educate ...

CAN-SPAM Compliance

About CAN-SPAM Compliance Applies to: All ONTRAPORT accounts. Passed in 2003, the CAN-SPAM Act (Controlling the Assault of Non-Solicited ...

GDPR, Privacy Shield and ONTRAPORT

About GDPR and Privacy Shield GDPR (General Data Protection Regulation) is a new set of rules - effective beginning May 25, 2018 - impose...

Safe Harbor Certification

Note: Safe Harbor Certification is no longer valid to comply with EU data protection requirements. Your company may have to comply with t...

Anti-Spam Policy

  What is the Spam Policy ONTRAPORT's Anti-Spam Policy We strictly prohibit any involvement in unsolicited commercial email (UCE) campaig...

Reducing Bounces

About Reducing Bounces Applies to: All ONTRAPORT accounts. There are two types of bounces, hard and soft. A hard bounce happens when an...

Setting Expectations

What are expectations? Expectations are closely related to permission in that it’s only granted for what the client expects to receive fr...

Private IP

  About Private IPs An IP (or Internet Protocol address) is a digital address for a computer or server. Whenever you send mail using ONTR...