Compliance and Delivery Tips

ONTRAPORT and GDPR

About ONTRAPORT and the GDPR Applies to: All ONTRAPORT accounts. ONTRAPORT's information and compliance statements as a data processor ar...

List Bombing

About List Bombing Applies to: All ONTRAPORT accounts. Since late April 2017, it's been the new cool thing for hackers to attack email se...

Order Form Security Updates

About Order Form Security Updates Applies to: ONTRAPORT Plus and above. Increasing Internet security standards require changes in the way...

Active Re Engagement

About Clearing out dead or inactive Contacts the right way can improve your email delivery. The "List Cleaning and Re-engagement&quo...

Email Delivery 101

Introduction Applies to: All ONTRAPORT accounts. At ONTRAPORT, we’re acutely aware that email delivery (AKA “deliverability”), is a major...

Can I Import My Email List

About This Guide Applies to: All ONTRAPORT accounts. Before you import a list into ONTRAPORT you must agree to our Terms of Use and Priva...

Bounces, Unsubscribes, and Complaints

About Bounces, Unsubscribes and Complaints Applies to: All ONTRAPORT accounts. This article describes hard bounces, soft bounces, unsubsc...

List Management

About List Management? Applies to: All ONTRAPORT accounts. List management is what you need to do to make sure that the list you spent so...

Getting too many complaints? Start here!

About Complaints Applies to: All ONTRAPORT accounts. An email complaint is when someone receives an email from you and clicks the Report ...

Remove "via ontramail.com" From Your Email FROM Address

   About Applies to: All ONTRAPORT accounts. By default ONTRAPORT signs all authentication on emails using the domain “ontramail.com”. Th...

Getting Permission To Email

About Permission to Email Applies to: All ONTRAPORT accounts. ONTRAPORT is a permission based marketing platform when it comes to email. ...

Engagement

About Engagement Applies to: All ONTRAPORT accounts. Engagement is a measurement of a combination of factors made by receiving ISPs to de...

Managing Email Delivery with 250ok

About 250ok Applies to: All ONTRAPORT accounts. We recently started integrating with a new service called 250ok. This is a service that a...

Getting Started in 250ok

Introduction Applies to: All ONTRAPORT accounts. Once you have been setup on a 250ok child account you will need to take a few minutes to...

Using and Interpreting 250ok Seed Tests

About Applies to: All ONTRAPORT accounts. Once you have 250ok all setup there are many ways you can use it. This article aims to educate ...

CAN-SPAM Compliance

About CAN-SPAM Compliance Applies to: All ONTRAPORT accounts. Passed in 2003, the CAN-SPAM Act (Controlling the Assault of Non-Solicited ...

GDPR, Privacy Shield and ONTRAPORT

About GDPR and Privacy Shield Applies to: All ONTRAPORT accounts. GDPR (General Data Protection Regulation) is a new set of rules - effec...

Safe Harbor Certification

Note: Safe Harbor Certification is no longer valid to comply with EU data protection requirements. Your company may have to comply with t...

Anti-Spam Policy

About the Spam Policy Applies to: All ONTRAPORT accounts. ONTRAPORT's Anti-Spam Policy We strictly prohibit any involvement in unsolicite...

Reducing Bounces

About Reducing Bounces Applies to: All ONTRAPORT accounts. There are two types of bounces, hard and soft. A hard bounce happens when an...

Setting Expectations

About Setting Expectations Applies to: All ONTRAPORT accounts. Expectations are closely related to permission in that it’s only granted f...

Private IP

About Private IPs Applies to: All ONTRAPORT accounts. An IP (or Internet Protocol address) is a digital address for a computer or server....