Compliance and Delivery Tips

ONTRAPORT and GDPR

About ONTRAPORT and the GDPR Applies to: All ONTRAPORT accounts. ONTRAPORT's information and compliance statements as a data processor ar...

List Bombing

About List Bombing Applies to: All ONTRAPORT accounts. Since late April 2017, it's been the new cool thing for hackers to attack email se...

Order Form Security Updates

About Order Form Security Updates Applies to: ONTRAPORT Plus and above. Increasing Internet security standards require changes in the way...

Active Re Engagement

    About the List Cleaning and Reengagement Campaign Applies to: All ONTRAPORT accounts. This Campaign helps you maintain a consistent ...

Email Delivery 101

Introduction Applies to: All ONTRAPORT accounts. At ONTRAPORT, we’re acutely aware that email delivery (AKA “deliverability”), is a major...

Can I Import My Email List

About This Guide Applies to: All ONTRAPORT accounts. Before you import a list into ONTRAPORT you must agree to our Terms of Use and Priva...

Bounces, Unsubscribes, and Complaints

About Bounces, Unsubscribes and Complaints Applies to: All ONTRAPORT accounts. This article describes hard bounces, soft bounces, unsubsc...

List Management

About List Management? Applies to: All ONTRAPORT accounts. List management is what you need to do to make sure that the list you spent so...

Getting too many complaints? Start here!

About Complaints Applies to: All ONTRAPORT accounts. An email complaint is when someone receives an email from you and clicks the Report ...

Remove "via ontramail.com" From Your Email FROM Address

   About Applies to: All ONTRAPORT accounts. By default ONTRAPORT signs all authentication on emails using the domain “ontramail.com”. Th...

Getting Permission To Email

About Permission to Email Applies to: All ONTRAPORT accounts. ONTRAPORT is a permission based marketing platform when it comes to email. ...

Engagement

About Engagement Applies to: All ONTRAPORT accounts. Engagement is a measurement of a combination of factors made by receiving ISPs to de...

Managing Email Delivery with 250ok

About 250ok Applies to: All ONTRAPORT accounts. We recently started integrating with a new service called 250ok. This is a service that a...

Getting Started in 250ok

Introduction Applies to: All ONTRAPORT accounts. Once you have been setup on a 250ok child account you will need to take a few minutes to...

Using and Interpreting 250ok Seed Tests

About Applies to: All ONTRAPORT accounts. Once you have 250ok all setup there are many ways you can use it. This article aims to educate ...

CAN-SPAM Compliance

About CAN-SPAM Compliance Applies to: All ONTRAPORT accounts. Passed in 2003, the CAN-SPAM Act (Controlling the Assault of Non-Solicited ...

GDPR, Privacy Shield and ONTRAPORT

About GDPR and Privacy Shield Applies to: All ONTRAPORT accounts. GDPR (General Data Protection Regulation) is a new set of rules - effec...

Safe Harbor Certification

Note: Safe Harbor Certification is no longer valid to comply with EU data protection requirements. Your company may have to comply with t...

Anti-Spam Policy

About the Spam Policy Applies to: All ONTRAPORT accounts. ONTRAPORT's Anti-Spam Policy We strictly prohibit any involvement in unsolicite...

Reducing Bounces

About Reducing Bounces Applies to: All ONTRAPORT accounts. There are two types of bounces, hard and soft. A hard bounce happens when an...

Setting Expectations

About Setting Expectations Applies to: All ONTRAPORT accounts. Expectations are closely related to permission in that it’s only granted f...

Private IP

    About Private IPs Applies to: All ONTRAPORT accounts. An IP (or Internet Protocol address) is a digital address for a computer or ser...