What is an email FROM address?
An email FROM address shows up in the from line of any email you send and looks like this to your readers. By default, any email coming from ONTRAPORT is sent from the initial email FROM address you added when setting up your account.
You need to set up an email FROM address in your account so that you are able to mail on behalf of your own domain (YourSite.com). This hides the fact that we're sending for you and makes it look like your emails are coming directly from you rather than from ONTRAPORT. It also improves the delivery rate of your emails.
Go to Administration > Email section > Email ‘FROM’ Address Set Up
- Click Add Email
Add an email address
Type an existing email address of yours into the text field
Click Add E-Mail
Confirm your email FROM address
Log into the email account that you set up the email from address for
Open the email sent to you from ONTRAPORT
Click on the confirmation link within
- The email from address is different than the Reply-To Email address, which is the address people will email if they click reply to your emails.
- If you lose the confirmation email before confirming an email from address, you are always able to send yourself another confirmation email by clicking Re-send Confirmation in the email from address setup menu.
- After setup, some contacts using Outlook, Hotmail, or Windows Live will still see your emails as coming from [Your account ID]@ontramail.com because those providers show what’s called the true sender.
- If you have more than one from address stored, don't forget to set a default
- You will receive better client recognition and thus higher open and delivery rates when mailing from your business domain or own domain (email@example.com or firstname.lastname@example.org) rather than from that of an email service provider (email@example.com or firstname.lastname@example.org)
- All Email Articles on ONTRAPORT / Answers
- ONTRAPORT Projects - click the blue button at the lower right of your account and search for "Email" for all related projects.
Articles in this section
- ONTRAmail: Use Image for Video Links in Email
- Sending Emails
- Stop a Scheduled Email Broadcast
- HTML Email
- Email FROM Address Setup
- Split Testing Emails
- Scheduling Emails and/or Postcards for Birthdays and Holidays
- Using IMAP Settings
- Email Builder FAQ