Account Setup

Support Options

About ONTRAPORT Support ONTRAPORT has world-class live support and several on-line options to get help and gain knowledge. Live Support O...

Configuring ONTRAPORT Settings

About ONTRAPORT Settings Applies to: All ONTRAPORT accounts. Some features not found in all accounts. Several options allow you to person...

ONTRAPORT Projects

About Applies to: All ONTRAPORT accounts. The ONTRAPORT in-app training program, ONTRAPORT Projects, gets you up and running in ONTRAPORT...

Merge Fields

About Merge Fields Applies to: All ONTRAPORT accounts. A Merge Field is a placeholder that, when inserted into ONTRAPORT Messages and Lan...

Billing FAQS

How can I update my card on file? Log in to your account. Hover over your account icon at the top right corner. Choose account Click on ...

Billing Policies

Applies to: All ONTRAPORT accounts. General Billing Account payments are processed on your billing date. Find your billing date by click...

ONTRAPORT Partner FAQ

Q. How do I become an Partner? A. Thanks for your interest! Please sign up to be an ONTRAPORT Partner here. Q. When do you pay your Partn...

Canceling Your Account

About Canceling Your Account Applies to: All ONTRAPORT accounts. We hate to see you go! If there is an unresolved issue you haven't spoke...