Account Setup

Configuring ONTRAPORT Settings

About ONTRAPORT Settings Several options allow you to personalize ONTRAPORT's settings. You can change the order of items in the Navigati...

ONTRAPORT 4.0

  About ONTRAPORT 4.0 In February, 2017, ONTRAPORT released version 4.0, a major user interface update. It is bolder, more beautiful and ...

ONTRAPORT Projects

About The ONTRAPORT in-app training program, ONTRAPORT Projects, gets you up and running in ONTRAPORT quickly. Your training starts by g...

Merge Fields

What is a Merge Field? A Merge Field is a placeholder that, when inserted into ONTRAPORT Messages and Landing Pages, merges variable data...

Billing FAQS

Frequently Asked Billing Questions   How can I update my card on file? Log in to your account. Hover over your account icon at the top r...

Billing Policies

General Billing Account payments are processed on your billing date. Find your billing date by clicking on your profile icon at the top ...

ONTRAPORT Partner FAQ

Q: How do I become an Partner? A: Thanks for your interest! Please sign up to be an ONTRAPORT Partner here. Q: When do you pay your Par...

Canceling Your Account

About Canceling Your Account We hate to see you go! If there is an unresolved issue you haven't spoken to our team about, be sure to reac...