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Martin Cogburn


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    WordPress Integration Troubleshooting

    About WordPress Integration Troubleshooting

    Applies to: ONTRAPORT Plus and above.

    This guide covers the following issues:

    • Membership permissions are not passing correctly
    • Members are able to log in but are not redirected to the right page
    • Shortcodes are not functioning properly
    • ‘On Error’ redirects are not working properly
    • Members are unable to access a protected page that they should have membership access to.

    Which WordPress Plugin is Causing a Conflict

    Step 1: Deactivate all of your plugins

    1. Go to the Plugins page in your WordPress Dashboard and select all active plugins by clicking the check box in the header row.
    2. Choose Deactivate from the drop menu and click Apply to deactivate all the plugins at once.

      deactivate all plugins
    3. Activate the Pilotpress plugin. Then, choose your next most important plugin and activate it.
    4. Test the installation with just the PilotPress and your second most important plugin activated. Follow this process when testing:
      1. Log out of your WordPress site completely.
      2. Create a new Contact in ONTRAPORT for testing purposes. Add a Membership level to the contact.
      3. Open a new private tab or window in your browser (see instructions for Firefox and Chrome).
      4. In the private tab or window, clear the cookies for your Wordpress site. This step is required. To see instructions on how to clear your cookies, click HERE.
      5. Go to the default WordPress login page by adding "/wp-login.php" to your domain:
      6. Log in as your new contact and verify the installation works with the plugins activated.
      7. If the test is successful, log the contact out of WordPress, close the private tab or window, and log back in as the Administrator. Activate the next most important plugin. Repeat from step a. in this section.

    Plugins That Can Conflict with PilotPress

    Our plugin is compatible with many others. Some plugins use similar features or code which can cause the two plugins to conflict.

    There are thousands of WordPress plugins available, and we can't test them all. But these are some things to watch out for:

    • Any other "membership" plugin (S2 Member, BuddyPress, etc.)
    • Any plugin that manages "redirection"
    • Some backup programs such as BackupBuddy
    • Some plugins that minify or optimize CSS such as Autoptimize.

    Caching plugins are in a special category. If the cache plugin has the ability to exclude your membership protected pages they can be used. Otherwise, the cache will display the page to any visitor to your site. Most caching plugins have an exclusion list or "do not cache" section.

    If you discover a plugin is incompatible with PilotPress please contact Support. We may have a method to overcome the conflict or, if we cannot make it work, will list it here.

    Detecting Theme Conflicts

    1. Go to Appearance > Themes in your WordPress Dashboard
    2. Deactivate your current theme
    3. Activate a basic theme such as Twenty Fifteen
    4. See if your functions work as normal

    Reverting to a Prior Version of PilotPress

    If you update to a new version of PilotPress and experience problems, you can revert to a prior version. Contact Support for a prior version of the plugin.

    Why won’t you fix my WordPress site

    WordPress is an open source content management system and is a third party outside of ONTRAPORT. While our support is amazingly helpful, we would not want to risk causing damage to your website. Because of this, our support ends at our Pilotpress functionality. We will ensure that Pilotpress is working on your website without other plugins or theme enhancements. It is our user’s responsibility to ensure that other plugins or themes do not cause conflicts.

    WordPress Integration Resources

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